Category: Complaints

Jul 26 2017

ASA upholds our complaint against osteopath claiming to treat paediatric conditions

The Advertising Standards Authority has upheld our complaint against osteopath Nicholas Handoll (t/a Hereford Clinic of Osteopathy and Complementary Medicine). He has continued to make misleading advertising claims regarding a range of infant and childhood conditions, despite clear warnings from regulators. A page entitled “Infants and Children” stated: Osteopaths are first-contact practitioners, trained to undertake …

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May 03 2017

eBay removes listings for dangerous cancer ‘cure’ after investigation by Good Thinking

eBay has removed all listings for black salve after an investigation by Good Thinking revealed that the dangerous (and ineffective) alternative cancer ‘cure’ was not only available for purchase from the company’s website, but could be delivered via their ‘Click and Collect’ service to a large number of high street stores. After spotting Black Salve for …

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Apr 04 2017

BBC upholds our complaint against Look North report on chiropractic for animals

The BBC’s Editorial Complaints Unit has upheld our complaint against a BBC1 Look North (North East) news item on the treatment of animals by chiropractors. The introduction to the piece stated that it is becoming more common for vets to recommend chiropractic for animals. Throughout the report, animal chiropractic was presented in an undeservedly positive …

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Dec 02 2016

Regulators issue new advertising guidance for osteopaths

The Advertising Standards Authority has teamed up with the General Osteopathic Council to send new guidance to over 4,800 registered osteopaths. The guidance relates to marketing claims for pregnant women, children and babies and provides examples of what kind of claims can, and can’t, be made for these patient groups. We have been concerned for …

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Jul 19 2016

BBC acknowledges that Farming Today homeopathy coverage did not meet editorial standards

Following our complaint, the editor of BBC Radio 4 Farming Today has acknowledged that an item about the homeopathic treatment of farm animals did not meet editorial standards. The programme team was reminded of the need for accurate and balanced reporting in relation to scientific matters. The finding was published today by the BBC Editorial …

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Jul 18 2016

BBC upholds our complaint against Steve Wright in the Afternoon’s Lynne McTaggart interview

The BBC’s Editorial Complaints Unit has upheld our complaint about BBC Radio 2’s Steve Wright in the Afternoon. In an interview broadcast last December, Steve Wright and Janey Lee Grace chatted to Lynne McTaggart, editor of the magazine What Doctors Don’t Tell You. It was not made clear at any point during the programme that …

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Apr 06 2016

Tesco closes loss-making NutriCentre

Supermarket giant Tesco has announced the closure of its NutriCentre business – the in-store health and wellbeing chain we previously criticised for peddling quackery. Earlier this year, NutriCentre MD Jessica Frame admitted that the business had become beset with structural and distribution problems. She also acknowledged that NutriCentre needed to address regulatory compliance issues with …

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Feb 01 2016

Good Thinking’s complaint against Peter Popoff infomercials upheld

Last year we reported on our lengthy investigation into Peter Popoff and his current business soliciting donations from members of the public via false promises of miraculous health and wealth. Part of our investigation involved complaints about the broadcasting of infomercials in which Mr Popoff advertises his ‘miracle water’, some of which are broadcast via …

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Oct 12 2015

“Inside Harley Street” practitioners continue to make unsubstantiated claims

  In May of this year we investigated each of the complementary and alternative medicine practitioners who had appeared on the BBC’s Inside Harley Street programme. All seven of them were making misleading and unsubstantiated claims on their websites so we reported them all to the Advertising Standards Authority. Our complaints were reported in the …

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Sep 17 2015

General Osteopathic Council warns its registrants against unsubstantiated advertising claims

Back in April, with very little searching, our undercover investigator found four different osteopaths making unjustified claims regarding colic. The phone calls with each of the osteopaths can be heard by visiting the investigation page. We reported each of the osteopaths to the General Osteopathic Council, and urged the GOsC to act quickly in addressing …

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